FAQ - Frequently Asked Questions -
Emails
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How do I set up my emails?
To setup an email address (or mail forwarding or redirect, etc),
you need to first create the address by logging in to your hosting
control panel, then:
• Click on Mail
• Click on Add/Remove Account
• Click on Add Account (bottom)
• Type name of email eg. sales, type in your password and
click on create.
• Click on Go Back
If you use Outlook (Express) Click on Outlook(Express) Auto Config
at the end of the line for your new email address to be configured
on your computer. (Follow the screen instructions)
Some ISP’s are banning the use of Port 25 to try and stop
spamming therefore you may have to change the Outgoing Mail Server
SMTP address to your ISP address eg SMTP.ispname.com. This is found
in the above Tools section of Outlook Express.
When setting up to use email on your local computer through other
email programmes, please use the following details:
POP: mail.[domainname.com]
SMTP: mail.[yourdomainname.com] or Your ISP's outgoing mail server
Please contact your ISP for these details.
Username: Full Email address as created by you when creating the
mailbox in your control panel eg john@yourdomain.com
Password: As created by you when creating the mailbox in your control
panel
Please click here if you are unsure which email programme you utilise
on your computer to check your emails. We only offer support for
Microsoft Outlook and Outlook Express.
For more detailed instructions on setting up emails please click
on the email programme of your choice below.
Outlook Express
html version
Outlook Express
PDF version
Microsoft Outlook HTML
Version
Microsoft
Outlook PDF Version
How do I check my emails when I am away from my computer?
(Webmail)
Checking your emails when you are away from your computer is easy,
however you will need to have your passwords for each email address
handy (but in a safe place).
- On a computer which is connected to the internet open internet
explorer.
- In the address bar at the top of the page type in the following:http://www.yourdomainname.com:2095
and press enter
- Type in your full email address you wish to check eg sales@yourdomainname.com
- Type in your password press ok
- Click on the webmail of your choice to check your email.
- Here you can also send and receive emails.
Once you return to your regular computer and check your emails
using Outlook (or your own email programme) this will download all
the messages stored on the server. Please be aware it does not download
any sent emails.
My mailbox is full?
Your mail box on the server is like a regular letterbox. If you
use Outlook Express (or another email programme) from your computer
this downloads the emails to your computer. It's just like walking
to your letterbox and taking out all the mail and taking it inside
to your desk. If you continually utilise Webmail (see above) this
leaves all the emails on the server (or leaves all the letters inside
your letterbox) Eventually, your mailbox (letterbox) will get full
and you can't fit any more emails (letters) inside it.
Your mailbox can also fill up if someone has sent you an extremely
large email or two especially If you haven't checked your emails
for a while.
If you mailbox does fill up, log into your Webmail (as above) and
delete any unwanted emails from the server. Then you can download
the rest by checking your emails using Outlook (or another email
programme on your computer).
I'm not receiving any emails?
There can be several reasons why you are not receiving emails.
- Please check the settings in your email setup in case someone
has changed your settings etc
- Check you are on the internet. Can you surf the web? If you
can't please call your ISP eg who you utilise to connect to the
intenet eg Westnet
- If you have not set any emails up previously have you set them
up on your Hosting Control Panel
- Check you Webmail (above) in case your mailbox has been jammed
with a large email from someone. You can delete this from the
server using webmail.
- If you can't sent emails then check your smtp settings are correct
for your ISP. If they are correct and you still can't send emails
please contact your ISP as we cannot help you.
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